With the increased dependence on digital tools, IT services have become essential for many businesses worldwide. However, those services require a level of expertise and time investment. For that reason, offloading IT-related work is a great idea, and managed IT services represent an ideal solution for just that. Let’s look at what managed IT services are, how they work, and what benefits they can bring to your company.
What Are Managed IT Services?
Essentially, managed IT services are tasks related to IT maintenance and upkeep handled by a third party. The contractor providing the services is responsible for keeping all the systems running seamlessly and, in exchange, gets paid on a monthly basis.
Managed IT services can create a significant productivity boost because everyday IT concerns are transferred to the contractor. The IT systems become more reliable, and the in-house staff can devote more attention to their business tasks. If done correctly, a managed IT service deal can be a win-win situation for everyone.
Common Managed IT Services
Several managed IT services are commonplace in practically every setting. Most companies employ professionals to monitor their devices and servers remotely, and this service is often considered basic. Additionally, security services have become prominent – contractors provide such services themselves or partner with security experts.
Cloud services are another aspect that’s become in high demand, especially since many companies are taking advantage of cloud computing. To that end, managed IT service contractors may offer cloud infrastructure, platforms, or software management.
Lastly, managed IT services often deal with communications, which can be a significant aspect of business, particularly in larger or international companies. In particular, contractors may provide support for services like VoIP, video conferencing, and other aspects of IP telephony.
A managed service provider (MSP), as the name implies, delivers managed IT services to a client. MSPs usually provide a set of services upon request. However, providers can also be much more proactive, recommending service packages and taking particular actions independently if the contract allows.
An MSP works under the conditions defined by the service level agreement (SLA). This document is signed by the MSP and the client, and it defines specific aspects of the services in detail. For instance, an SLA may provide guidance in tech support, downtime, operating the help desk, disaster recovery, and similar functions.
The key role of an MSP is to keep vital processes in optimal function. In addition to regular maintenance, updates, and interventions, MSPs should also be proactive and anticipate the client’s needs. This way, managed IT services can become a crucial part of the company’s everyday operations.
IT Service Types
It’s no surprise that IT services come in all shapes and forms. After all, the digital landscape is vast and impacts practically every aspect of business, so managed IT services need to account for every specific need:
- System upgrades
- Disaster recovery
- Network management
Starting with system upgrades, an MSP can determine the tools necessary for a business to maintain proper operations and implement optimal tech solutions to that end. The MSP can also set up the entire system, which would make the service more familiar with the overall design and allow them to react on short notice.
Disaster recovery is primarily a matter of data integrity. In certain situations, internal systems may malfunction, jeopardizing data safety. In those cases, vital information could be lost, leading to dire consequences for the client. With disaster recovery, the crucial data is backed up, commonly outside of the IT system, and stored for quick recovery.
MSPs can analyze the complete workflow of an organization and provide detailed reporting for targeted KPIs. This way, the client always knows whether they’re on the right track with their operations. Better yet, a thorough analysis can help a business make improvements to raise efficiency and, in some cases, the MSP itself may suggest such improvements.
Managing a business network is among the most intensive IT tasks and can burden the in-house team considerably. When an MSP takes over this task, company teams can focus on other critical processes, which ultimately leads to a productivity increase.
Cybersecurity has, unfortunately, become an absolute necessity. Cybercriminals attack businesses and private individuals through various means, including phishing, malware, and hacking attacks. The task of cybersecurity as a managed IT service is to keep the entire system free of weak points and thwart cyberattacks before they can do actual damage.
Finally, compliance refers to the standards of data handling, primarily in terms of payment and client data. Companies must keep sensitive information protected at all times and take care of how they use the available data. The professionals that provide managed IT services know the ins and outs of compliance policies and will be most helpful in decreasing compliance-related risks.
How Your Business Benefits from Managed IT Services
Managed IT services provide several key benefits to businesses, from reducing operational costs to making processes more reliable. Most importantly, MSPs introduce a level of expertise that might be absent from the organization. If the company’s team members lack the experience or skill, or simply can’t afford the time needed for IT tasks, a managed service will be there to take care of the routine work.
Expert services also make all business operations more reliable. An MSP can optimize IT systems so that there’s little to no downtime and support the existing structure for seamless operation. Plus, increased data security makes the business more reliable in terms of client data, which is always an additional benefit.
Besides these advantages, managed IT services are also more cost-effective in the short and long run. There’s no need to train an in-house team, which means the initial cost is lower. Also, MSPs usually provide cloud services, which are cheaper than most alternatives. Finally, the optimization introduced by the provider makes the organization more efficient, leading to potential long-term financial gains.
Take Advantage of Local IT Services
Managed IT services can provide a massive boost to practically every organization. If your business in St. Louis or Columbia, Missouri, or western Illinois needs an MSP, you can find the ideal local solution in Da-Com. We provide a complete suite of managed IT solutions, as well as many other services. Feel free to get in touch with Da-Com to learn about the outstanding options we can offer.